This episode comes from a great conversation with Kacy Erdelyi of Spark Car Wash and Nick Rodia of Sgt. Clean on our most recent CAR WASH Magazine Live panel.

Every month we speak with experts in the industry on a topic and share it with you. This month we discussed retention and online conversions. New customers are great, but how do we keep the ones we’ve got? And can we convert potential new customers who aren’t at our car wash sites?