CAR WASH MAGAZINE

Reaching for Perfection with the Customer Experience

How customers feel is important because perception is reality. So if a customer feels frustrated or angry or inconvenienced, then the experience needs to be improved.

5 Steps to Dealing with Damage

Here are five steps on what to do when confronted with a damage claim, with some information from LEAD - Car Wash Manager Training.

Rise of the Megawash

Washes that redefine the typical square-footage guidelines are evolving — and finding a football field-size niche in the car wash industry.

CAR WASH NEWS

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MILES Auto Spa Announces Discount Cards to Benefit Williamson Health

MILES Auto Spa and Express Carwashes has partnered with Williamson Health on a new co-branded car wash card that will provide the holder of the card a 10% discount on all car wash and detailing services along with a contribution to the Williamson Health Foundation. To launch the program, MILES will be distributing 2,500 cards to Williamson Health employees, credentialed medical staff, volunteers, board members and friends of the Foundation.

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Autobell Car Wash Earns Top Workplaces Award for Second Consecutive Year

For the second consecutive year, Autobell® Car Wash earned a Top Workplaces award from North Carolina’s Charlotte Observer. The Top Workplaces 2023 award is based solely on confidential employee feedback gathered through a third-party survey, recognizing companies that foster a people-centered culture that gives employees a voice.

In conjunction with this year’s award, Autobell also earned a special distinction for Appreciation, which highlights companies that understand and prioritize the self-sustaining performance and positivity boost that results from genuine employee appreciation. Special award recipients are chosen based on exceptionally high employee responses to specific survey statements. Anonymous survey feedback from Autobell team members included:

Season 3, Episode 31: Keeping and Engaging Today's Wash Workforce

Claire Moore of the International Carwash Association, Justin Salisbury of Breeze Thru Car Wash, and Michael Schultz of Rich's Car Wash joined Matt DeWolf in an informative live panel at the Car Wash Show™ 2023 in Las Vegas.

Season 3, Episode 30: The Great Market Pause

This episode of "Car Wash the Podcast" features Jeff Pavone, a recurring guest, discussing the dynamic shifts and future trends in the car wash industry. The conversation revolves around the industry's rapid growth, market changes, and the impact of external factors like interest rates and inflation.