Reaching for Perfection with the Customer Experience

How customers feel is important because perception is reality. So if a customer feels frustrated or angry or inconvenienced, then the experience needs to be improved.

5 Steps to Dealing with Damage

Here are five steps on what to do when confronted with a damage claim, with some information from LEAD - Car Wash Manager Training.

Rise of the Megawash

Washes that redefine the typical square-footage guidelines are evolving — and finding a football field-size niche in the car wash industry.

MILES Auto Spa and Express Carwashes has partnered with Williamson Health on a new co-branded car wash card that will provide the holder of the card a 10% discount on all car wash and detailing services along with a contribution to the Williamson Health Foundation. To launch the program, MILES will be distributing 2,500 cards to Williamson Health employees, credentialed medical staff, volunteers, board members and friends of the Foundation.

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Three things for you this week to keep you connected to the car wash industry!

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For the second consecutive year, Autobell® Car Wash earned a Top Workplaces award from North Carolina’s Charlotte Observer. The Top Workplaces 2023 award is based solely on confidential employee feedback gathered through a third-party survey, recognizing companies that foster a people-centered culture that gives employees a voice.
In conjunction with this year’s award, Autobell also earned a special distinction for Appreciation, which highlights companies that understand and prioritize the self-sustaining performance and positivity boost that results from genuine employee appreciation. Special award recipients are chosen based on exceptionally high employee responses to specific survey statements. Anonymous survey feedback from Autobell team members included:

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Claire Moore of the International Carwash Association, Justin Salisbury of Breeze Thru Car Wash, and Michael Schultz of Rich's Car Wash joined Matt DeWolf in an informative live panel at the Car Wash Show 2023 in Las Vegas.


This episode of "Car Wash the Podcast" features Jeff Pavone, a recurring guest, discussing the dynamic shifts and future trends in the car wash industry. The conversation revolves around the industry's rapid growth, market changes, and the impact of external factors like interest rates and inflation.


Claudia Moldovan Crea, CEO and Jessica Price Easter, Director of Marketing join us to go Behind the Brand with Qual Chem.

Hear from industry women leaders speaking on finding success within the car wash business, this panel debuted at The Car Wash Show.
We bring our monthly panel on unlimited membership plans and how to retain customers, along with online conversion techniques.
We bring you our monthly conversation with CAR WASH Experts. Each month a panel of experts discuss a topic. This week it is how to build a culture to transcend generations.



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