In this panel conversation, we're diving into a topic on everyone's minds. How can we do better with retention, cancellations, and conversion in our offsite and online approaches? Sure, we all know that we should staff our pay stations and have a good script, and train our people well. But what can we do to convert when customers aren't at the wash?
We're joined by Kacy Erdelyi, Vice President of Marketing for Spark Car Wash, and Nick Rodia Director of Marketing at Sgt. Clean.