International Carwash Association (ICA) is proud to announce the hiring of Ben Higgs as the latest addition to its Learning and Development team, enhancing its prestigious LEAD car wash manager training program. Higgs brings a wealth of experience from the auto dealer market, enriching the team's expertise in delivering exceptional educational programs to the car wash industry.
With over 16 years of experience in training and development, especially in customer service and SaaS, Higgs is well-equipped to contribute to the evolving educational landscape of the car wash industry. His extensive background in account management, technical software training, and team leadership aligns seamlessly with the objectives of the LEAD program.
"Bringing Ben into our team marks a significant enhancement in our educational capabilities. His innovative approach to learning and profound insights into the auto service sector will be instrumental in advancing our LEAD program," said Claire Moore, chief learning officer at ICA.
Eric Wulf, CEO of International Carwash Association, shared his thoughts on the strategic expansion of the team: "The collective talent of our Learning and Development team, now boosted by Ben’s arrival, positions us uniquely to accelerate the growth of our LEAD platform. This enhancement will directly benefit retail car wash organizations, providing them with advanced training solutions to succeed in today’s dynamic market."
ICA’s LEAD program is celebrated for its comprehensive approach to training and development, aimed at empowering car wash managers with the necessary tools and knowledge for industry success. With the joint efforts of seasoned professionals including Claire Moore, Kristen Figliulo and now Ben Higgs, the program is set to uphold its tradition of educational excellence.
Higgs expressed his enthusiasm about joining the team: "I am excited to be part of International Carwash Association and to contribute to the LEAD program. It’s a great opportunity to impact the industry positively through effective training and development. I look forward to collaborating with the team and our community to shape the future of car washing."
For more information about the LEAD program and ICA, visit https://lead.carwash.org/home.
